Product: IK Product Manager & User Area
Summary: Add a self-service device de-authorization page to the online user account so users can manage their own software activation slots without relying on support tickets.
Problem / Use Case: When users upgrade their operating system (such as moving from Windows 10 to Windows 11) or switch PCs, old authorization slots often remain stuck as “active” ghosts even if de-authorized prior to wiping the drive.
While users technically have multiple activation slots available initially, relying on support tickets to clear old ghost slots isn’t a reliable safety net [mod redacted - unnecessary]
Proposed Solution: Give users a dedicated tab in their online User Area showing a list of all currently authorized machine names/slots, with a manual “Unauthorize” or “Remove Device” button next to each one.
Priority / Impact: Medium/High. It removes unnecessary friction for users upgrading their hardware, brings IK up to industry standard with competitors, and drastically cuts down on support ticket backlogs.