How to clear old authorization slots after a Windows reinstall?

General Discussions
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1

Hi everyone,

I recently had to reinstall Windows on my PC. Before wiping my drive, I made sure to de-authorize my products through the IK Product Manager, but it looks like the changes didn’t sync correctly to my account since I’m seeing that I now have my software installed on two different devices when I don’t even have access to the previous Windows installation anymore i.e. nothing I can really do on my end.

Yes, seeing “2 out of 5 devices authorized” when it’s really just sitting at 1/5 in reality is triggering my existential plugin-management PTSD, and it’s driving me a little crazy. What is the best way to get my authorization counter reset for these older installs?

P.S. Managing authorizations on our own would be a great thing to have in future releases. Arturia allows that and I’m sure lots of other companies too.

Thanks in advance for any guidance!

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2

At this time you need to remove the authorization from the installation while the computer/OS is available to you.

3

But I can’t anymore, Peter? The previous Windows is gone now. I upgraded from Windows 10 to Windows 11, so I have no access to it anymore.

4

You still have available authorizations and if you hit the max, IK Support can help clear out older ones at that time.