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Hi, I need help with support. I have submitted a couple of tickets to support. I have received NO response. I have a iRig Keys I/O 49. I have no power when I use my iPad, with batteries and with iRig PSU 3a. The only time that I have power is from my laptop using the USB-A. Please help. How do I get a real person from support to help me. I feel that it is non-existent.