I’m having issues updating the firmware on my Irig Keys 49 i/o. It consistently freezes at 5% progress and then says that there are errors and update failed.
I’ve already done all the troubleshooting steps: (1) I’ve run the firmware updater as admin; (2) I’ve tried a different connector; (3) I’ve fiddled with the drivers, and (4) tried all the hacks (like holding the one button down on startup).
Also, yes, I’m sure the cables are secure. And, yes, I’ve ensured that all of the cables I’m using are genuine IK multimedia ones.
I tried sending a message to support (that was about a week or two ago) and I’m yet to receive a response.
For anyone who thinks thay have bricked their Irig Keys keyboard, so did I but I managed to recover it. I purchased a used iRig Keys I/O 49 and the manual talked about new firmware features so of course I decided I would like the latest firmware. Downloaded the iRig Keys firmware update. On my Win 11 machine with only USB 3.0 ports it got to 20% then said “Failed with errors”. Like you I tried every possible “fix” suggested by IKM (online notes) and also other forums all to no avail. Dead keyboard. Thankfully following the firmware update onscreen instructions it did at least report the presence of a bootloader so that was at least something. Made me think all was not lost.
I then went on Claude. it suggested that many firmware updates fail when using USB 3.0 and to try with a hardware USB 2.0 port.The only thing I had here with legacy hardware 2.0 USB ports was a very old laptop with Windows 10. I booted it up and re-tried the firmware update. With huge relief it completed the update successfully and now I have my keyboard back. Phew.
So anyone having no luck with the firware update, find an old machine with USB 2.0 ports or maybe buy or find an USB extension card or interface with USB 2.0 ports and it might well bail you out. It’s to do with how the firmware update program handshakes with new/old USB standards apparnetly. Why IKM do not know this I have no idea. Seems a huge drop-off as I can see all over the web people in the same position including someone who was told to send the keyboard back to IKM to be fixed. In case people do not know, in my experience anyway USB ports can be told apart because USB 3 ports have a blue “tongue” inside the socket whereas USB 2 ports have a black tongue so they are fairly easy to identify which is which.
Hope it helps someone even though I know Stephen that your post was several months ago. I hope you managed to get it sorted.