No response to TECH SUPPORT

General Discussions
1

Hi,

I’ve been contacting technical support every day for the past two weeks, but no one has reached out or provided any assistance.

My account is missing all of my purchased products, and everything is currently running in demo mode. I own Total Studio 4 MAX, but the only products showing in IK Product Manager are the free CS apps.

I urgently need help from technical support to resolve this issue. I’ve had to join this forum just to get someone’s attention because my previous attempts to contact support have gone unanswered.

I would really appreciate it if someone from the technical support team could acknowledge this issue and help me restore access to the products I’ve purchased.

Thank you.

4

If you have a support ticket that is not being handled to your satisfaction please tag and DM @DC_IK who will have the team look into it.

5

The problem is, we don’t even know if our tickets are actually open or not, because every attempt just vanishes into thin air without any automated confirmation email. You can’t really blame people for trying every possible way to get some attention here. To be honest, you guys respond on this forum at the speed of light compared to the official support ticket system.

6

The lack of a confirmation email has also been bumped so hopefully that will be sorted because that is indeed a more than fair point.