I’m on my 4th support ticket now and I’ve not had a single reponse - not even an acknowledgement email. Is this normal for IK?
Same here. I’ve raised 3 since Saturday and not a peep so far.
One of mine is from weeks ago, one is months ago. I’ve given up with the “months ago” one. They were lucky though - their lack of response nearly cost them a purchase!
This is not normal. As I’ve seen elsewhere from those who experience the normal response time (within a couple of days) please check your spam/junk folder for responses.
If you still don’t have anything send a direct message to @DC_IK with your IK username, email used on the form, and a brief synopsis of your issue and he will have it looked into.
In my experience this is not normal… for a admittedly few requests I got a response within a few days.
Thanks Peter. Deffo nothing in my spam. I get email notifications from this forum to the same email address so I know it’s working. I’ve DM’d as requested
to be fair the email they send is difffernt from the email used for the forums notifications
After peter chased them I got an email from them straight into my inbox so obviously no problems there
I believe credit is due to @DC_IK but either way, glad you received a support mail. Thank you.
Same here its been a couple of weeks and no responce, put in one ticket, and when I did not hear back thought maybe I put it in wrong, so I put in a second, still no answer for a couple of weeks. Seems you should at least get an aknowagement or somethig that lets you know they recieved it.. super disappointed in support after spending all this money on products here.
Sorry to hear you don’t have a support response in your inbox. Please see my suggestion above. Thank you.
I dont see a way to DM anyone, there is no message button when I go to that user. Checked spam folders and nothing there.
okay just got upgraded so i can message now… Thanks!
Sorry about that, I should remember to check the “trust levels” of this new forum software for someone before requesting you PM someone. I’m also getting used to it myself! 
It is very cool but has a lot of bells and whistles and things going on behind the scenes that can have a bit of a learning curve vs traditional forum software (which didn’t work out so well for us so I still welcome this modern forum software).
Hey!
I am facing the same issues with the DMs, I cannot send anything since I am a new user (but I was not! I was registered in the old forum).
I opened a ticket yesterday and as I did not receive the ticket number back, I decided to see if anyone had the same issue and I found this post.
Any clues?
Unfortunately, I’m in the same boat: Two weeks ago, I sent an urgent message to IK Multimedia via the website as a support request, and I haven’t received a response yet. This is incredibly frustrating, and I’m pretty disappointed.
The recommended method of contacting a staff member via direct message doesn’t help in my case either, because as a new user of this forum, I don’t seem to have permission to do so.
So what should I do now?
@DC_IK will reach out or has reached to people in this thread. It has become a bit of a slinging fest and is in contrast to the rules of this forum so it is closed.
If you have been contacted by DC, reply to the DM if you still need a status.
If you have not been, please do so.
For those who cannot DM, @DC_IK please reach out.
Thank you.