I’ve had a support case open since mid May for a defective ToneX Plug. Every time I send an email to support it takes days and usually multiple emails from me to get a response. I sent the unit back and it was delivered to IK on June 16. Since then I’ve gotten absolutely no updates or responses from support, I am supposed to be getting a replacement and have no idea what is going on. Please please help me
Received my replacement today…
Happy, but you guys really need to work on your support and communication with your customers.