Hi everyone, and hopefully hello to some IK Moderator who can help me escalate a very frustrating issue.
Back on May 16th, I tried to purchase ReSing using the IKMAY60 promo code. During checkout, I noticed the system forced the billing address to an old corporate profile (a former employer) that I am no longer authorised to use. I immediately stopped the transaction and went to my user area to delete/modify those billing details, but the website completely prevents me from doing so.
If I were to delete my entire account to start fresh, I would lose all my accumulated JamPoints and fragment my licenses in the IK Product Manager, which makes no sense since the bug is on the website UI.
I opened an urgent ticket via webform on May 16th, but I never received a reply, not to mention a ticket number. After nearly two weeks of total silence, I followed up with a second message on May 30th. I finally received a reply on June 4th, but it was just a generic, copy-pasted automated response explaining how JamPoints work. I replied to clarify, and I immediately got the exact same copy-pasted response again.
I never asked about JamPoints. I just need a human operator or a system administrator to look at my case. Since I never received a ticket number, Support can find my history using the email address associated with this forum account.
I kindly ask a moderator to escalate this to a human supervisor to:
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Fix my profile so I can remove unauthorised, obsolete billing data (which is also a compliance/privacy issue).
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Allow me to purchase ReSing at the IKMAY60 promo price, since I’ve been trying to buy it since May 16th while the promo was fully active, and the delay is entirely due to the website bug and the support response times.
I really want to complete this purchase and keep using IK software seamlessly. Thank you for your help.
Best regards, Luigi