On the 30th August I raised a ticket regarding one of my precision 5s having a different serial number to the one I purchased and first calibrated (it went back to ik for a repair I noticed the mismatch after it was returned)
on the 1st sept I sent through all my proof of purchase etc.
11th Sept sent a email chasing a repsonse no reply
20th Sept chased again and got a reply asking who my contact was at Andertons music I relpied on the same day by the 17th Oct I had heard nothing still and sent another email chasing a response and have not heard a peep. I also emailed that same day to query why my purchase of arc on ear was not going through and i’ve had no reply to that either.
What is going on here love the tech hate this its giving me Francisco Partenership Native instruments vibes
We have no VC/investors calling the shots so don’t worry about that. Family-owned, still run by the founders. Anyway, that’s less important than us having someone look into your ticket. If your email here is what is on your IK account just let me know and I’ll have a support rep figure out what’s up with your tickets. Thanks.
Cheers Peter thats great to hear. Im getting more cynical by the day.
Like I said I love the tech and the detail and am excited for the arc one ear when it arrives.
Would love to know whats happening re the support situation though.
Cheers.
Yes its the same email as whats on my ik account. Thanks
Thank you, I’ll have someone check your ticket.