I have been using the original ARC Studio hardware since its release and have been happy with it. I decided to upgrade to the ARC Studio + however the experience was very different and I was not able to use it. I have been attempting to return it to IK but have hit a roadblock. Has something changed with customer service? I never had issues in the past.
Sorry to hear you are having this issue. Please see the pinned/banner post on the top of this forum and you can get someone to look into your ticket(s)
Note that this forum is a user-to-user discussion forum, and is not a medium for direct technical support
If you have opened a ticket and need more assistance, please DM @DC_IK and your ticket will be reviewed by the team.