Hi,
I ordered a MTM mk2 single and a pair of brackets and the web order is been in the same status, no shipping info or confirmation, since june 2nd. Is that normal? I’ve contacted support twice in hope of some estimate or some kind of explanation but just got “We have requested an update on this. Please standby.” And nothing more.
Is there any other way to get any feedback on this matter?. I’m a week from a deadline and wasn’t expecting this lag in shipping…
Cheers
Jose
On June 2nd I ordered, and paid in full, for a MtM mk2 single and two brackets vía your webstore (2026INT1026005WEB).
Since then, the order has been in processs without any updates, tracking number or any changes.
I’ve contacted weekly your support team, just to get a dry “ We have requested an update on this. Please standby.” by someone called Daniel, that never answered back or provide any other information.
I can understand back log and supply chain delays, but I do not understand a costumer support that does not support and leaves a paying customer in the dark for a month.
Tomorrow I will fill a claim with Paypal unless I get a tracking number or equivalent information.
Thanks,
José