Tonex 2.1.0.0 Not Booting

Guitar
1

I have reinstalled ,updated Windows did the sfc /scannow and DISM procedures

and keep getting the following fault

Faulting application name: TONEX.exe, version: 2.1.0.0, time stamp: 0x6abe51b7
Faulting module name: ucrtbase.dll, version: 10.0.26100.9444, time stamp: 0x2bbefd73
Exception code: 0xc0000409
Fault offset: 0x00000000000a527e
Faulting process id: 0x1E38
Faulting application start time: 0x1DD51B21BA84D7F
Faulting application path: C:\Program Files\IK Multimedia\TONEX\TONEX.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 10d90402-ad34-45b9-b1f2-c082955e80ad
Faulting package full name:
Faulting package-relative application ID:

  • System

    • Provider

    [ Name] Application Error
    [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

    EventID 1000

    Version 0

    Level 2

    Task 100

    Opcode 0

    Keywords 0x8000000000000000

    • TimeCreated

    [ SystemTime] 2026-10-01T14:35:33.2354456Z

    EventRecordID 50728

    Correlation

    • Execution

    [ ProcessID] 15572
    [ ThreadID] 4296

    Channel Application

    Computer Acerlappy

    • Security

    [ UserID] S-1-5-21-2189684099-2448780210-2906775436-1001

  • EventData

    AppName TONEX.exe
    AppVersion 2.1.0.0
    AppTimeStamp 6abe51b7
    ModuleName ucrtbase.dll
    ModuleVersion 10.0.26100.9444
    ModuleTimeStamp 2bbefd73
    ExceptionCode c0000409
    FaultingOffset 00000000000a527e
    ProcessId 0x1e38
    ProcessCreationTime 0x1dd51b21ba84d7f
    AppPath C:\Program Files\IK Multimedia\TONEX\TONEX.exe
    ModulePath C:\Windows\System32\ucrtbase.dll
    IntegratorReportId 10d90402-ad34-45b9-b1f2-c082955e80ad
    PackageFullName
    PackageRelativeAppId

  • Any Ideas

3

Sorry to hear you are having trouble. Please also open a ticket with IK Support if you have not already done so as they would be able to assist you directly and officially.

4

Solved ; I had copy my Tonex folder from Documents to another drive,then uninstalled Tonex completely .I used Revo Uninstaller Pro and cleared everything including all registry links .Finally I got it working.

5

I have the same issue, tried reinstalling from scratch, downloaded 2.1.1 but nothing opens, no editor, no VST, no stand alone. had to manually install 1.13 now all user folders are gone, no v2Tone models. Zero response from support. The User area is a shopify page that only lists manuals in the downloads option.

:face_with_bags_under_eyes:

6

I was stuck because TONEX wouldn’t launch after updating to 2.1.0, but I managed to fix it.

In my case, the cause was .txp files with characters like ö, é, or ü in their names.

Hope this helps someone.