Tonex 2.1.0.0 Not Booting

Guitar
1

I have reinstalled ,updated Windows did the sfc /scannow and DISM procedures

and keep getting the following fault

Faulting application name: TONEX.exe, version: 2.1.0.0, time stamp: 0x6abe51b7
Faulting module name: ucrtbase.dll, version: 10.0.26100.9444, time stamp: 0x2bbefd73
Exception code: 0xc0000409
Fault offset: 0x00000000000a527e
Faulting process id: 0x1E38
Faulting application start time: 0x1DD51B21BA84D7F
Faulting application path: C:\Program Files\IK Multimedia\TONEX\TONEX.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 10d90402-ad34-45b9-b1f2-c082955e80ad
Faulting package full name:
Faulting package-relative application ID:

  • System

    • Provider

    [ Name] Application Error
    [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

    EventID 1000

    Version 0

    Level 2

    Task 100

    Opcode 0

    Keywords 0x8000000000000000

    • TimeCreated

    [ SystemTime] 2026-10-01T14:35:33.2354456Z

    EventRecordID 50728

    Correlation

    • Execution

    [ ProcessID] 15572
    [ ThreadID] 4296

    Channel Application

    Computer Acerlappy

    • Security

    [ UserID] S-1-5-21-2189684099-2448780210-2906775436-1001

  • EventData

    AppName TONEX.exe
    AppVersion 2.1.0.0
    AppTimeStamp 6abe51b7
    ModuleName ucrtbase.dll
    ModuleVersion 10.0.26100.9444
    ModuleTimeStamp 2bbefd73
    ExceptionCode c0000409
    FaultingOffset 00000000000a527e
    ProcessId 0x1e38
    ProcessCreationTime 0x1dd51b21ba84d7f
    AppPath C:\Program Files\IK Multimedia\TONEX\TONEX.exe
    ModulePath C:\Windows\System32\ucrtbase.dll
    IntegratorReportId 10d90402-ad34-45b9-b1f2-c082955e80ad
    PackageFullName
    PackageRelativeAppId

  • Any Ideas

3

Sorry to hear you are having trouble. Please also open a ticket with IK Support if you have not already done so as they would be able to assist you directly and officially.

4

Solved ; I had copy my Tonex folder from Documents to another drive,then uninstalled Tonex completely .I used Revo Uninstaller Pro and cleared everything including all registry links .Finally I got it working.