I have issues with every capture on my pedal. If I add spring or plate reverb to ANY capture, there’s some sort of modulation going on.
I’ve contacted support 3 times already in 2 weeks. Without a reply. There is no ticket #. Again, no one has replied.
Whats a man gotta do to get help over here?
I’ve had this pedal since September and this started 2 weeks ago after I upgraded to the V2 Preset list. I didn’t like it, I’d rather have 135-150 amps vs 3 versions of 50 amps, so I loaded my saved presets back into the pedal and now i can’t use spring or plate reverb at all. With anything. It didn’t do this until I tried to update my preset list.
As with the previous forum, please send a PM to @DC_IK and you can copy me. Include your IK username, the email you used on the form for the team to get back to you, and a brief synopsis of your issue (even if you post here, we can copy it all at once from a private message so please do reiterate). We’ll have someone take a look at your ticket.
Thank you! I just want to say this pedal has been fantastic! Easily one of my best gear purchases. If not the best. I never imagined I’d be this pleased with it but boy am I! Lol. I use my Tonex and FRFR setup almost exclusively now. It’s nice to be able to turn it on and play immediately or just leave it on for 6 or 8 hours if I feel like it.
Thanks, you guys! For the pedal and the customer support! It’s been incredible from day 1!
I have had 1 small issue pop up recently. It’s like the pedal loses power for a second and it turns off and comes back on. It’s happened 3 or 4 times randomly.