How do I get help from support?

General Discussions
1

I have issues with every capture on my pedal. If I add spring or plate reverb to ANY capture, there’s some sort of modulation going on.

I’ve contacted support 3 times already in 2 weeks. Without a reply. There is no ticket #. Again, no one has replied.

Whats a man gotta do to get help over here?

I’ve had this pedal since September and this started 2 weeks ago after I upgraded to the V2 Preset list. I didn’t like it, I’d rather have 135-150 amps vs 3 versions of 50 amps, so I loaded my saved presets back into the pedal and now i can’t use spring or plate reverb at all. With anything. It didn’t do this until I tried to update my preset list.

2

As with the previous forum, please send a PM to @DC_IK and you can copy me. Include your IK username, the email you used on the form for the team to get back to you, and a brief synopsis of your issue (even if you post here, we can copy it all at once from a private message so please do reiterate). We’ll have someone take a look at your ticket.