Resing MAX will not connect no matter what - AI Engine Unreachable

[hskaps]

Hey everyone, If theres anyone that can help me I would greatly appreciate it. I have been going back and forth through email with support for almost a month now and my issue still has not been resolved so if anyone has any other ideas I would be glad to hear them.

When I open up Resing on my Mac Studio it will attempt to connect and then eventually give the message that it cannot connect and that the AI Engine is unreachable. I do have an internet filter to block explicit internet content but my filter has the domains for ikmultimedia.com etc. completely whitelisted so that shouldnt be an issue.

Interestingly enough on my laptop (Macbook Pro) which is running the same OS as my desktop computer, when I open up Resing it connects almost immediately so I thought that it might be a filter related issue still.

I have tried uninstalling, reinstalling, installing older versions, newer versions, all with the same result. After paying for Resing MAX I’m pretty distressed that I haven’t been able to use it in over a month and I would be extremely grateful to anyone (Especially the support team) who can get this working properly for me

I bought Resing MAX

[Peter-IK]

ReSing works locally, the engine is running on your computer not on our servers. Nothing is processed externally / in the cloud for ReSing. Please send your ticket information to @DC_IK and me via private message and we’ll have someone take a look at it. The support team does not use this forum, this is for the community to communicate together and for announcements, requests, etc that you can see with the subforum titles. We’ll have someone look into your ticket for you once you send the information via PM, thank you.

[Peter-IK]

Have you tried any of these suggestions?

Please try closing the ReSing application and opening Activity Monitor (macOS) or Task Manager (Windows). Once open, use the search to check for any applications open with the name “resing”. If any are found, please force quit these items.

After this is done, you should be able to re-launch ReSing and get back to making music.

If that didn’t help your issues, the team would normally request logs:

macOS*
/Users//Library/Application Support/IK Multimedia/ReSing/ReSingEngine/logs

WIndows/PC
C:\Users\AppData\Roaming\IK Multimedia\ReSing\ReSingEngine\logs

*On macOS, using Finder’s Go drop-down you can find the User Hidden Library where these files are contained.

[hskaps]

Unfortunately I have already done all of those things and sent logs as well almost a month ago

How do I PM @DC_IK ?

[Peter-IK]

Click on the name in my message or yours and use the “Message” button that is in the popup.

[hskaps]

Unless I’m missing something, I’m not seeing a Message Button

[Peter-IK]

I’ll look into that, and in the mean time I’ve noted your ticket. Thank you.

[hskaps]

Thank you VERY MUCH! I greatly appreciate it