Hey everyone, If theres anyone that can help me I would greatly appreciate it. I have been going back and forth through email with support for almost a month now and my issue still has not been resolved so if anyone has any other ideas I would be glad to hear them.
When I open up Resing on my Mac Studio it will attempt to connect and then eventually give the message that it cannot connect and that the AI Engine is unreachable. I do have an internet filter to block explicit internet content but my filter has the domains for ikmultimedia.com etc. completely whitelisted so that shouldnt be an issue.
Interestingly enough on my laptop (Macbook Pro) which is running the same OS as my desktop computer, when I open up Resing it connects almost immediately so I thought that it might be a filter related issue still.
I have tried uninstalling, reinstalling, installing older versions, newer versions, all with the same result. After paying for Resing MAX Iām pretty distressed that I havenāt been able to use it in over a month and I would be extremely grateful to anyone (Especially the support team) who can get this working properly for me
ReSing works locally, the engine is running on your computer not on our servers. Nothing is processed externally / in the cloud for ReSing. Please send your ticket information to @DC_IK and me via private message and weāll have someone take a look at it. The support team does not use this forum, this is for the community to communicate together and for announcements, requests, etc that you can see with the subforum titles. Weāll have someone look into your ticket for you once you send the information via PM, thank you.
Please try closing the ReSing application and opening Activity Monitor (macOS) or Task Manager (Windows). Once open, use the search to check for any applications open with the name āresingā. If any are found, please force quit these items.
After this is done, you should be able to re-launch ReSing and get back to making music.
If that didnāt help your issues, the team would normally request logs:
@DC_IK Is there any sort of update? I can appreciate these things take time, but this has been over a month since it hasnāt worked and it takes many days to even get a reply that doesnāt get us any closer to resolving this
For anyone who might be following this thread. It has been almost half a month since I last heard anything from support. Iām starting to think that after pre-ordering the highest version of this program, IK Multimedia is leaving me high and dry without even the courtesy of messaging back or trying to do a remote session (or the equivalent) to get this working. Iām pretty disappointed and it definitely gives the feeling of being taken advantage of
We are now at about 7 weeks since I first posted this issue. I have heard very little from the support team and as someone who bought in when it was first announced Iām pretty upset
Hi, I bought Resing MAX on 24 May. Then caught same problem, AI Engine Unreachable error!
My case, I am using both Mac and Win version. Windows ver. doesnāt have problem, but Mac (Macbook Air M4) ver shows me above error and Resing app has never launched at all!
Same point as you will be, Mac version and bought Resing MAX. I hope IK multimedia guys find and provide GOOD solution for us ASAP.
Regarding log file, it seems to try connecting tcp://127.0.0.1:50000 but cannot connect.
In the log, there are hundreds of following phrases.
Reading port.txt file
Using port: 50000
Connecting to tcp://127.0.0.1:50000
Server not found
Server still not connected
Log ends with āStopping connection after 1 minute, Server still not aliveā.
ā¦ and now I understand why error message from Resing is āAI engine UNREACHABLEā.
Hi, problem seems to be resolved. TCP port (127.0.0.1:50000) was used by another app.
As TCP port is released with terminal, Resing has started up.
In my environment, it looks like Iāll have to manually release the port from time to time, but for now, Iām glad the application is up and running.
There are plenty of areas for improvement, like displaying an error message to indicate that the port is blocked, or having the application automatically switch to a different port if itās blocked. Iām hoping a version that fixes the issue will be released soon.
Hey, thanks for the update! Iām having this exact same issue on one of my Macs as well.
Could you post here the instructions and Terminal commands to release TCP port 50000? That way we can have a temporary fix while waiting for IK Multimedia to solve this issue in a future update.
What other software is using that port for you? The only thing I see is old IBM dB2. On my Mac nothing uses that port.
Support will take this information and share with the devs if you let them know in your ticket, have you reported your issue to them? This forum is not used for direct technical support though I can relay some information it is best through the support team so they can do a few more tests and actually open bugs where necessary. None of the forum moderators are able to do that.
Iām surprised by the sheer volume of responsesāitās been far greater than I expected.
For now, Iāll post a report on this thread detailing the method that worked for me, and Iāll get in touch with technical support. (I havenāt contacted them yet.)
Iāll probably need to write quite a long explanation, so could you give me half a day or a day or so?
By the way, Iām in Japan, so you might want to factor in the time difference.
If you feel confident trying this yourself, first check the logs to see which port number Resing is trying to use on the localhost, then use the lsof command to find the application using that port and force it to close with the kill command.
If you start Resing straight after that, I think it should work.
