More iLoud Sub - High Frequency Squeal Problem

Recording
1

Hi guys,

I have a problem that some other people are having with the iLoud Sub. My subwoofer emits a high-frequency squeal and noise that’s audible through my studio monitors. The squeal isn’t very loud, but it’s noticeable when I’m working.

I swapped everything. My monitors are Neumann KH120 II, before the iLoud Micros. The problem was there with the Micros, to I bought the Neumanns as I thought the RCA connection wasn’t good enough.

Tested on a laptop and a PC, on both with two different sound interfaces, did everything to be done with the software and stuff. Tested with Furman and without.

Again: the squeal is not heard in the sub, it’s only in the monitors, so testing the sub alone will not reveal anything.

I did everything there is to be done. I bought the sub new. As it is, I cannot use it, and I’m past the return date. Does anyone have a solution? [mod redacted - unnecessary and review the guidelines when posting] As it is, I can’t even play games with it, not to mention use it for studio work, as the squeal and noise just drive me insane.

What can be done apart from throwing the thing out the window?

Best,

Tom

2

IK Support would need to help with such an issue. If you have any ticket that you feel has not been handled to your satisfaction please tag and DM @DC_IK and your ticket will be reviewed.

3

Thanks, I will try that.

Best,

Tom

4

Does anyone else have this problem? How did you solve this? Official ticket through IKM website comes with no response. Is this just a toy?

Best,

Tom

5

If you submitted via the form on our site it will be received. I have requested to the team that the confirmation emails for opening tickets get re-implemented.

6

Thank you, Peter. I hope this works.

Best,

Tom