Group buy question

[Oliver87]

Dear folks at IK Multimedia,

I have already contacted support about this, but did not get an answer.
I have participated in the group buy with 3 purchases (300, 100, 80 eu). My question is if it's possible to cancel one of the free product choices I made on my highest purchase in order to get another one instead?
I would really like to get the 4 X-Gear pedals, but at the time they were added to the group buy free products, I have already spent 21 of my free choices for my highest priced purchase (300eu), so I am 1 free slot short of having all four of them.
I would choose the cancelled product again with my lower priced purchase (100eu), as I have 3 more unused free choices, so I recon it's fair of me to ask, right? Also, I have read on Facebook that someone reached to you with a similar request and you approved it.
I would really appreciate if you could make this happen. Thanks!

[DarkStar]

Sales Support are the the only people who can deal with this. Administrators and Moderators here have no access to User Accounts.

Please reply to the auto-acknowledgement email that you received (check your spam folders) and ask for their help.

[Oliver87]

Thank you for the reply. I am not certain, however, what message you are referring to. I have just recieved a "do not reply" message. Anyways, I will try again with support, as it has been 4-5 days since I first reached them. Thanks again, and have a bice day.

[DarkStar]

When you fill in the Technical Support or Sales Support form you should get an auto-acknowledgement reply. If you filled in the general "Contact Us" forum you do ont.

Try going from here: https://www.ikmultimedia.com/contact-support/quickfaq.php?quick=QUICKSALES. Go to Search FAQa. select "Other" in the first drop down then scroll down and click {Contact Support]

[Oliver87]

Ok, clear. Thank you for your help! I didn't get that mail the first time, so i guess something went wrong.As you suggested, I will try addressing sales suport specifically this time, as the first time I think i went under "general", or the equivalent.
All the best!