TONEX One Tone Net login issue after region/account reset - ToneNET error 103

General Discussions
, ,
1

Hi everyone,

I’m looking for some help with my TONEX ONE Tone Net login issue.

I purchased my TONEX ONE in the United States, but after returning to China, I was no longer able to log in due to regional/account-related issues. Fortunately, IK Multimedia support helped me reset the activation code, and I was able to register a new account using a Chinese email address.

However, I still cannot log in to ToneNET. Every time I try, I get error code 103.

Could anyone from IK Multimedia or the community help me understand what error 103 means and how I can fix this? Is there anything else that needs to be reset or linked on the server side?

Thank you very much for your help.

2

Have you reported this issue to IK Support as well? They would be the ones who can help, the admin/mods on this forum would not be able to.

Also I removed your email from your message because you should not post your private information online as you’ll likely get a ton of spam etc.

3

I did email them twice, but no reply. The fiest email was sent last year, the second was several month ago.:thinking:

Oh thanks for removing my email. I just copied the email I sent to them but forget to remove my email address