I cannot connect with any of the Tonex apps (Main Tonex and Editor), get an error 1018. Although, I can login via web browser - Firefox, I cannot download , but I can “like” and “listen” to the sample in the browser. Thanks!
Please make sure you open and log in to IK Product Manager. While you don’t normally have to leave it open in the background, I suggest you do while testing this first option/solution. After that, just don’t logout but you should be able to close IK Product Manager while you use ToneNET inside TONEX.
Please look for any mentions of ikmultimedia.com or related sites in your HOSTS file. Be careful editing this system file, you can find more information about this file and how to locate, edit, and save it safely online. It exists on both macOS and Windows operating systems but IK never inserts nor edits any information in this file.
Thanks, opened the manager and I just checked and there is no “ikmultimedia.com” or other mention of this in my hosts file… still error 1018.
Sorry to hear that, I would suggest that you open a ticket with IK Support so they can troubleshoot with you directly. Thank you.