PowerBridge Problems

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PowerBridge Problems

Postby bweimert1 » Sat Jun 22, 2019 6:43 pm

Hey All, I’m using a PowerBridge with an HD 2 converter. Recently, it stopped powering the iPad Pro but it still passes audio. Anyone ever run into this? I’m wondering if it’s the actual PowerBridge or just the serial-MicroUsb cable. Any thoughts would be greatly appreciated. Thanks
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Re: PowerBridge Problems

Postby Peter_IK » Sat Jun 22, 2019 10:12 pm

Sorry to hear you are having trouble. I'm not sure what this could be but I'd recommend opening a ticket with IK Support at http://www.ikmultimedia.com/contact-support for official support as they can also handle any pertinent warranty claims if that is the case.
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Re: PowerBridge Problems

Postby bweimert1 » Sat Jun 22, 2019 11:12 pm

Hey Peter, I have already. I’m sure they can help me. If not, it’s still under warranty. I just thought it was weird that it will still pass audio and light up the HD 2 but won’t charge the iPad.
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