I have just purchased an iRig Stomp I/O to work with my iPad 2019. This is the 2nd unit I have tried in the last week and both appear to have the same problem which is why I am hoping there is something obvious I am doing wrong.
When I plug in the unit nothing happens (through the PSU) - no lights, nothing. If I plug in the IPad the switches will light up when pressed but they do not change anything in the Amplitube app (if I open the tuner I can see that no input is getting to the apps). If I turn on the microphone I can see that input gets to the tuner that way - obviously nothing happens on the output (as I don't think the board is generating any output).
I purchased the USB C cable that was available in the store but that doesn't power the board, The only one that does is the Arktek USB-C adapter that was recommended.
I am at something of a loss as to what to do next or has this been a common fault with recent units?
I raised a ticket (#9411979) about 5 days ago but had nothing back from support.
Do I return this unit to amazon and hope 3rd time lucky?