iRig Stomp i/O Power and Control Issue

[Fozdyke]

I have just purchased an iRig Stomp I/O to work with my iPad 2019. This is the 2nd unit I have tried in the last week and both appear to have the same problem which is why I am hoping there is something obvious I am doing wrong.

When I plug in the unit nothing happens (through the PSU) - no lights, nothing. If I plug in the IPad the switches will light up when pressed but they do not change anything in the Amplitube app (if I open the tuner I can see that no input is getting to the apps). If I turn on the microphone I can see that input gets to the tuner that way - obviously nothing happens on the output (as I don't think the board is generating any output).

I purchased the USB C cable that was available in the store but that doesn't power the board, The only one that does is the Arktek USB-C adapter that was recommended.

I am at something of a loss as to what to do next or has this been a common fault with recent units?

I raised a ticket (#9411979) about 5 days ago but had nothing back from support.

Do I return this unit to amazon and hope 3rd time lucky?

[Ryan_IK]

Hey Fozdyke,

Thanks for your post, sorry to hear of your troubles.

Please work with our team, they should be able to offer the best route here. I've bumped your request, so they should be getting back today. Thanks for your patience so far.

Check out the FAQ in the meantime. We've updated some entries which could help here.

Click here for the iRig Stomp I/O FAQ

[Jesson0907]

I have the same issue, plug in and there is nothing happened. No light, no reaction.
Worst product experience ever.

[Peter_IK]

I have the same issue, plug in and there is nothing happened. No light, no reaction.
Worst product experience ever.

I'm sure IK Support can assist you too. Please open a ticket with IK Support for direct and official support for your issue via http://www.ikmultimedia.com/contact-support

Thank you.

[sandro@sacra.ch]

Hi did you find a solution to this? I experience the same although my iRig Stomp worked fibe before. Could there be a fuse issue?

[mikedj73]

This is my second Irig stomp Ive purchased. The first unit had 2 faulty switches so it's unusable. I contacted support and because it was out of warranty they did nothing to rectify the situation. Needless to say that I am still sore over that situation. I do love the product so I purchased a second unit. Ive had no issues until a few days ago. I rarely use the unit with my iOS devices but I decided to use it with my iPad. I plugged it in with the supplied power cord and the stomp light comes on for a second and then it immediately shuts off. Ive never used a different power cord so we can eliminate that scenario. I purchased a brand new PSU 3A from the IK Mulitmedia multimedia and that also did not work. Please help