SampleTank 4 Sound Content folder

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SampleTank 4 Sound Content folder

Postby ginthepartisan » Sat Feb 23, 2019 7:59 pm

Hello,

Just upgraded to ST 4 and It's not working.
I get all kinds of error messages as I'm trying to make it work.

I've noticed the folder called "ST4 Sound Content" in the installer.
Is this where the folder belong? Should it be on the disk path, so I can load the instrument?

Very frustrating!

I'd greatly appreciate any help I can get.

Thank you and have a great weekend!
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Re: SampleTank 4 Sound Content folder

Postby Peter_IK » Sat Feb 23, 2019 10:03 pm

If you've installed SampleTank 4 and all of the sound library downloads in the dropdowns in your IK User Area --> My Products and you're having problems, please open a ticket with IK Support who can provide direct and official technical assistance at http://www.ikmultimedia.com/contact-support

Thank you.
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Re: SampleTank 4 Sound Content folder

Postby ginthepartisan » Wed Feb 27, 2019 10:15 pm

Just tried the update and still doesn't work. What a mess...
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Re: SampleTank 4 Sound Content folder

Postby garfy » Wed Feb 27, 2019 10:45 pm

If you are still having problems, it is best to reply to your ticket that you opened with IK Official Support who will gladly assist you in getting you up and running.
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Re: SampleTank 4 Sound Content folder

Postby ginthepartisan » Thu Feb 28, 2019 12:33 am

Will it close itself again? If yes, why'd I wanna do that?
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Re: SampleTank 4 Sound Content folder

Postby Peter_IK » Thu Feb 28, 2019 12:47 am

ginthepartisan wrote:Will it close itself again? If yes, why'd I wanna do that?

Tickets are marked closed by the system after a tech replies due to the system they are currently using allowing them to keep track of tickets. A ticket is NOT finished until you are satisfied so please continue to reply to the tech via the ticket and they will continue to assist you.
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