Authorization Manager

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Authorization Manager

Postby HerbRoy$1 » Fri Dec 21, 2018 6:42 pm

Greetings...what is CROSSGRADE/UPGRADE (405) ...Been getting this message so software cant authorize.
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Re: Authorization Manager

Postby Peter_IK » Fri Dec 21, 2018 7:34 pm

I'm not sure what that error is but the IK Support team can assist you directly and look at your account and such. Please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support Thank you.
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Re: Authorization Manager

Postby garfy » Fri Dec 21, 2018 7:35 pm

Hello HerbRoy$1 and welcome to the forum.

Unfortunately, I've never heard of this error before. What is it you are trying to authorise and was it a cross grade/upgrade from a previously owned product?

Please be aware that this is a user-to-user forum and not direct to IKM support. In case no one else chimes in here with advice or a solution, you should raise a ticket with IK official support here https://www.ikmultimedia.com/contact-support/mi/

Be advised however that they endeavour to reply to tickets within 1-2 working days, so as it is now the weekend you may not get an immediate response.
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