The best way to troubleshoot and resolve technical issues (as an issue that may appear the same on forum posts, etc, may not actually be exactly the same) is to report them to IK Support for official support. This is a user-to-user forum, so IK does not provide direct technical support here.
You can reach the team and open a ticket at
http://www.ikmultimedia.com/contact-sup ... -hardware/ if you have not done so already. Thank you.