Support team not replying.

Join the Mobile Music Revolution — IK Multimedia gives you the most complete range of iOS music accessories and apps. Discuss them all here.
Post a reply

Support team not replying.

Postby C.Bates » Tue Mar 13, 2018 10:02 pm

Been 5 days now. Haven’t heard anything from the support team about my ticket. Is this normal? I was of the understanding that they usually reply back with 24 hours. Any help on this matter would be appreciated.
C.Bates
 
Posts: 4
Joined: Sat Feb 10, 2018 10:48 pm
Top

Re: Support team not replying.

Postby Peter_IK » Wed Mar 14, 2018 2:12 am

Yes they typically reply within one business day. What is your ticket number?
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere
Top

Re: Support team not replying.

Postby C.Bates » Wed Mar 14, 2018 10:41 am

It is 848382.
C.Bates
 
Posts: 4
Joined: Sat Feb 10, 2018 10:48 pm
Top

Re: Support team not replying.

Postby Peter_IK » Wed Mar 14, 2018 3:31 pm

Thank you, I've relayed that to the support team.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere
Top

Re: Support team not replying.

Postby C.Bates » Wed Mar 14, 2018 8:03 pm

Thank you! I greatly appreciate the assistants.
C.Bates
 
Posts: 4
Joined: Sat Feb 10, 2018 10:48 pm
Top
Post a reply

Return to iPhone/iPad Apps & Accessories