Support team not replying.

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Support team not replying.

Postby C.Bates » Tue Mar 13, 2018 10:02 pm

Been 5 days now. Haven’t heard anything from the support team about my ticket. Is this normal? I was of the understanding that they usually reply back with 24 hours. Any help on this matter would be appreciated.
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Re: Support team not replying.

Postby Peter_IK » Wed Mar 14, 2018 2:12 am

Yes they typically reply within one business day. What is your ticket number?
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Re: Support team not replying.

Postby C.Bates » Wed Mar 14, 2018 10:41 am

It is 848382.
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Re: Support team not replying.

Postby Peter_IK » Wed Mar 14, 2018 3:31 pm

Thank you, I've relayed that to the support team.
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Re: Support team not replying.

Postby C.Bates » Wed Mar 14, 2018 8:03 pm

Thank you! I greatly appreciate the assistants.
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