iRig keys IO 49 expression pedal not working [Resolved]

AXE I/O, AXE I/O Solo, iRig Stomp I/O, Guitar and Bass Audio Interfaces/Controllers, iRig Keys I/O and the iRig Keys family of MIDI controllers

iRig keys IO 49 expression pedal not working [Resolved]

Postby spilzs » Tue Jan 30, 2018 1:26 pm

My iRig keys IO 49 expression pedal not working as it should be.
not able to figure out what is wrong...

I am trying to control the wah pedal in Amplitube 4

When i use midi learn for the Wah pedal, It shows CC64 which is sustain and not CC07 or CC11 as it should be for an expression pedal.

I even tried changing the CC number in the Keyboard using the following steps:

5.3.3.1 Assign CC to the expression pedal ( from the User manual)
• Enter Edit Mode by pressing the ALT and EDIT buttons;
• The display will show GLO. Rotate the DATA knob until you reach the PRE position. Press the DATA pushknob
to confirm you want to edit a parameter in the preset menu;
• The display will show DTA. Rotate the the DATA knob clockwise to reach the PED position;
• Reached the PED position press the DATA push-knob;
• The display will show EXP (expression). Press the DATA push knob to confirm you want to edit the message
sent by the Expression pedal;
• The display will show NBR (number) to let you insert the CC number you want to assign to the knob;
• Insert the MIDI control change number (from 0 to 127) with the keys marked from 0 to 9. You can cancel
your input with the CANCEL/NO key;
• To confirm press the DATA push-knob;
• The keyboard will exit automatically the Edit Mode;
• You can exit the Edit mode any time by pressing the CANCEL/NO key


Still the CC remains as CC64 !!!

The pedal used is: Bespeco VM18L
This pedal works fine with yamaha, Roland and other controllers.

I am Running Amplitube 4 Standalone
Windows 7 64 bit

Please Help..... Maybe i am doing something wrong...
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby Peter_IK » Tue Jan 30, 2018 4:03 pm

That is not the normal experience, please contact IK Support at http://www.ikmultimedia.com/contact-support/mi/ and they can assist you directly and get you up and running.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Tue Jan 30, 2018 5:55 pm

Thanks Peter....
I have done so on Mon, Jan 29 2018 2:50pm..... still no reply yet....
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby Peter_IK » Tue Jan 30, 2018 9:25 pm

spilzs wrote:Thanks Peter....
I have done so on Mon, Jan 29 2018 2:50pm..... still no reply yet....

They usually reply within a business day or so. They will reply to your ticket soon.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Wed Jan 31, 2018 1:35 pm

Hi Peter.... Still no news.... i have sent request after request in the same ticket.... I really want to resolve this. i have even included the midiox screen shot file for their reference... some response would be good.... can you help???
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby Peter_IK » Wed Jan 31, 2018 5:44 pm

I will let the team know.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Thu Feb 01, 2018 4:02 pm

Thanks Peter..... eagerly waiting for someone from tech support to reply.... do you want me to share my ticket number with you??? Please let me know...
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Sat Feb 03, 2018 8:46 pm

Thanks Peter...... I finally got a reply... but i really hope they understand my case and help.....
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Mon Feb 05, 2018 7:52 am

Hi Peter,
Very slow response from ik..... actually i am requesting tech support only after trying out all settings and possibilities given in the user manual.... they just sent a part of the user manual and then kept quiet... i have been using ik products for a long time. Never have i faced such a failure and that too such poor response from ik. I really hope ik understands... can you please help Peter. Hoping to resolve the issue asap. Thanks
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby Peter_IK » Mon Feb 05, 2018 2:00 pm

Tech support operates during business hours so you should continue to receive responses when the office reopens for the week.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Mon Feb 05, 2018 5:10 pm

Thanks Peter....
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Wed Feb 07, 2018 6:22 pm

Hi peter..... issue still not resolved.... pls give another reminder to the tech team.... for a start, i atleast would like to know if this is happening only on my irig keys io49 or otherwise... pls help
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Wed Feb 07, 2018 9:17 pm

Hi Peter,
Thanks, i got a reply... hopefully will resolve the issue soon

Cheers
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working

Postby spilzs » Fri Mar 02, 2018 11:28 am

Hi all,
Finally resolved.... the tech support from IK Italy cleared this info.
The irig keys io 49 supports only one of the two kinds of expression pedals.
Long story short, if the expression pedal does not work, just switch the tip and ring connection on the pedal's connector. It will work.

Thanks,

Jerry Spilzs
spilzs
 
Posts: 13
Joined: Tue Nov 07, 2017 6:58 am

Re: iRig keys IO 49 expression pedal not working [Resolved]

Postby DarkStar » Fri Mar 02, 2018 3:02 pm

I'm glad that you've got it sorted out.

But it seems odd that the pedal wiring is "the wrong way round". What does the "Rotation inverter switch" do?
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8765
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Next

Return to Interfaces & Controllers