Irig Keys io 49 not charging device

[gordongjames]

My irig keys io 49 won’t charge my iPad, even though I have both batteries and a power supply. It is receiving midi data, so I’m assuming the cable is not the problem. Anyone else having this issue?

[Peter_IK]

If you are using the IK power supply and your device isn't charging, IK Support can assist you directly and figure out what is happening.

[gordongjames]

Contacted support on 1/19 and so far no response

[Peter_IK]

Contacted support on 1/19 and so far no response

That is not the normal experience. What is your ticket number?

[gordongjames]

#876060

[Peter_IK]

Thank you, I’ve let the team know.

[gordongjames]

Thank you so much!

[vincent_n2003]

My IRIG PRO I/O is doing the same thing. Did IK Multimedia repair or send you a new unit? How did this get resolved?
Thanks.

[Peter_IK]

My IRIG PRO I/O is doing the same thing. Did IK Multimedia repair or send you a new unit? How did this get resolved?
Thanks.

Please report your issue to IK Support and they will assist you directly. Thank you.

[vincent_n2003]

Hello.
I did try to contact technical support. I got an email saying they'd reply in 24 hours, however it's been almost a week and no contact yet.

[Peter_IK]

Hello.
I did try to contact technical support. I got an email saying they'd reply in 24 hours, however it's been almost a week and no contact yet.

That’s not typical. Please PM your ticket number. Thank you.