iRig HD2 Dont Work

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iRig HD2 Dont Work

Postby docker7551 » Thu Jan 19, 2017 7:26 am

Guys, what's problem, open the Technical Support Ticket (717735) almost 48 hours ago and don't received the answer!

iRig HD2 Don't work with the iPhone 5S and iPad Air (LED don't fire), but work with PC. I was buy the new device. I checked the cable with multimeter. The cable is broken. What I must to do and how solve this problem? S/N of device and video with broken cable I in the ticket.

Support Area: IK Multimedia International
Product: iRig HD 2
Hardware: iPad Air and iPhone 5S
Mobile OS: iOS 10.2
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Re: iRig HD2 Dont Work

Postby eprom30 » Sun Jan 22, 2017 11:15 am

I have same problem.
İrig hd2 - ipad air
Ios 10.2
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Re: iRig HD2 Dont Work

Postby Peter_IK » Sun Jan 22, 2017 4:34 pm

eprom30 wrote:I have same problem.
İrig hd2 - iPad air
Ios 10.2

Please open a support ticket at http://www.ikmultimedia.com/contact-sup ... -hardware/ and they will troubleshoot and assist you directly.
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Re: iRig HD2 Dont Work

Postby eprom30 » Sun Jan 22, 2017 4:41 pm

It is alredy open. #919433.
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Re: iRig HD2 Dont Work

Postby Peter_IK » Sun Jan 22, 2017 5:28 pm

eprom30 wrote:It is alredy open. #919433.

Please reply to that ticket for a status and I'm sure they will continue to assist you with your issue.
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Re: iRig HD2 Dont Work

Postby a.i0 » Fri Apr 28, 2017 7:54 am

Same here with iPhone6. It might have some software problem.
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Re: iRig HD2 Dont Work

Postby Peter_IK » Fri Apr 28, 2017 4:13 pm

a.i0 wrote:Same here with iPhone6. It might have some software problem.

I'm sure IK Support can assist you as well, please open a ticket with them at http://www.ikmultimedia.com/contact-sup ... -hardware/ and they will work with you to resolve the issue you are having. Thank you.
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Re: iRig HD2 Dont Work

Postby kurshev2 » Mon Nov 05, 2018 7:03 pm

[mod edit - Please see viewtopic.php?f=10&t=19505 for how to handle a support ticket you feel isn't answered in the typical timeframe and other new posting guidelines and existing rules]
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