New Tonex one from Amazon can't be registered

[cmoore75]

I bought what I thought was a brand new Tonex One through Amazon (sold by IK multimedia) and I get an error when trying to register it. the IK product manager says it is registered to another user. Did you guys send me a used pedal when I paid for a new one? I did send a message to support already but a little frustrated I can't use my new pedal and concerned it is not new.

[thelordcheems]

No kidding, I just bought a supposedly new Tonex One and I have the exact same issue here. I was thinking that it was just a one-off mistake by Amazon shipping out a return, now I'm just a little skeptical since it's happened more than once. I just put in a ticket too. Fingers crossed you hear back from support in good time.

[cmoore75]

Support did get back to me and sent a new registration code that worked but they didn’t provide an explanation for why the original had already been used.

[thelordcheems]

Sounds strange to me, but I'm glad they're rectifying it instead of shrugging it off.

[Peter_IK]

Since the serials are on cards in the box (not printed on the unit itself) for registration, sometimes dupes/issues occur. We and authorized dealers do not sell anything but brand new units as new, anything otherwise would be labeled as a B-stock or similar.

[cmoore75]

Thanks for the response Peter. I figured it was something like that but it is concerning to get a message that a new product has been registered by another user. I hope you guys get that sorted out soon.