Iloud MTM pressed button

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Iloud MTM pressed button

Postby Baronmalisse97 » Thu Aug 12, 2021 7:18 pm

Hi everyone,

Nice to meet you all.

I love my new ILoud MTM speakers but I have a problem with one of the speakers !! The button is too pressed so sometimes I can not even turn on the speaker !!!

What should I do ? How can I send it to after sales services ?

Heeelp !!

Best regards,

Théo
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Re: Iloud MTM pressed button

Postby Peter_IK » Thu Aug 12, 2021 7:33 pm

Hi, sorry to hear you are having issues - IK Support can handle any claims of this nature.
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Re: Iloud MTM pressed button

Postby Baronmalisse97 » Thu Dec 16, 2021 1:18 pm

Hello Peter,

i'm quiet annoyed, it's been a while and I still have no answers from IK multimedia part. My speaker taht cost more than 300 euros and have less than a year is defective and this is not normal.

Please ask your SAV to answer or find a solution.

Best regards,

Théo
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Re: Iloud MTM pressed button

Postby Peter_IK » Thu Dec 16, 2021 11:08 pm

Sorry to hear that. We are not tech support here on the forum but if you review the guidelines post at viewtopic.php?f=10&t=19505 you can find what to do if you have a ticket that you feel has not been handled to your satisfaction.
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Re: Iloud MTM pressed button

Postby guillermothemann » Fri Oct 25, 2024 7:32 pm

Hi there,

I have the same problem with one of my 1 year old MTM Iloud. Also I'm in Chile right now, any autorized technical support over here?

Thanks!
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Re: Iloud MTM pressed button

Postby Peter_IK » Fri Oct 25, 2024 8:32 pm

guillermothemann wrote:Hi there,

I have the same problem with one of my 1 year old MTM Iloud. Also I'm in Chile right now, any autorized technical support over here?

Thanks!

Hi, if you open a ticket at https://www.ikmultimedia.com/contact-support/hw your request will get routed properly. Thanks!
IK Multimedia. Musicians First.
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