Iloud MTM pressed button

[Baronmalisse97]

Hi everyone,

Nice to meet you all.

I love my new ILoud MTM speakers but I have a problem with one of the speakers !! The button is too pressed so sometimes I can not even turn on the speaker !!!

What should I do ? How can I send it to after sales services ?

Heeelp !!

Best regards,

Théo

[Peter_IK]

Hi, sorry to hear you are having issues - IK Support can handle any claims of this nature.

[Baronmalisse97]

Hello Peter,

i'm quiet annoyed, it's been a while and I still have no answers from IK multimedia part. My speaker taht cost more than 300 euros and have less than a year is defective and this is not normal.

Please ask your SAV to answer or find a solution.

Best regards,

Théo

[Peter_IK]

Sorry to hear that. We are not tech support here on the forum but if you review the guidelines post at viewtopic.php?f=10&t=19505 you can find what to do if you have a ticket that you feel has not been handled to your satisfaction.

[guillermothemann]

Hi there,

I have the same problem with one of my 1 year old MTM Iloud. Also I'm in Chile right now, any autorized technical support over here?

Thanks!

[Peter_IK]

Hi there,

I have the same problem with one of my 1 year old MTM Iloud. Also I'm in Chile right now, any autorized technical support over here?

Thanks!

Hi, if you open a ticket at https://www.ikmultimedia.com/contact-support/hw your request will get routed properly. Thanks!