Authorization Manager

[Zealey]

so, I'm looking at my IK account online and my product manager is connected to the internet, but my Authorization Manager says I have no internet connection. Some of my older products seem to have become unauthorized and I can't do it without this working. The offline reg process doesn't work either. Is none of this supported anymore? My version of Sonik Synth was working perfectly last week and now it seems it's unregistered!?

[Zealey]

still offline today. Anyone know if it's something on my PC could be blocking it, or is this service no longer valid? It's not the firewall.

[Peter_IK]

Since other users have not chimed in I'd suggest opening at ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw for official and direct technical support, if you have not done so already.

[ggeiter]

I have exactly the same problem with the Authorization Manager, despite a valid I-net connection, it cannot establish a connection. That's a big bummer, because SampleTank 4 max can no longer be started and doesn't show any error messages.

[Peter_IK]

I have exactly the same problem with the Authorization Manager, despite a valid I-net connection, it cannot establish a connection. That's a big bummer, because SampleTank 4 max can no longer be started and doesn't show any error messages.

Authorization Manager is a legacy installer/authorization tool. You need to use IK Product Manager https://www.ikmultimedia.com/products/productmanager

[ggeiter]

Thank you for your message. Yes, I know that for current products the product manager should be used, which is what I already do.
However, the SampleTank 4 installation (via Product Manager) suddenly no longer works and it is completely unclear where the problem came from.
As part of the troubleshooting, I noticed that the legacy Authorization Manager was installed as a program in the IK Multimedia folder. I wonder why and how it was installed there?
But as I said, the Authorization Manager is not my primary problem. I would like to finally be able to use the SampleTank 4 again and have been waiting for an answer to my support request for 3 days now.
But that's not the content of this thread, I know.

Is it common for IKM support requests to remain unanswered for so long? I haven't had the need yet, hence the question.