Tonex Pedal won't turn on

[afossum0]

Perhaps I'm doing something very dumb, but for some reason my Tonex Pedal will not display anything on the screen and will not connect via USB. The unit has the orange internal lights on, so I know it has power. But other than that, no signs of life. Note that I was able to connect it once initially and it performed a firmware update. Since the update, I don't believe it has ever turned on again.

Thoughts? Help?

[Peter_IK]

Sorry to hear you are having issues. Please reach out to IK Support if you have not already done so and they will walk you through some troubleshooting and take care of your issue. Thank you.

[barnpot]

did you manage to fix this?
I have same problem.
david

[Jake_Smith]

Hello IK Media
I purchased one of your TONEX pedals and I really love it. Unfortunately it
BLACKED OUT after an update. It was a firmware update on nov 15 2024.
There were no black outs or power surges at my studio. After the update it simply did not
display anything. My DAW recognized that the unit was being plugged in but there is no display.
I've enclosed a copy of the bank transaction of my purchase and a photo of the ToneX.
I've had the unit since July 2024. I think that it's still under warranty.

Support Ticket Opened [#2214036]