Tonex Pedal won't turn on

[afossum0]

Perhaps I'm doing something very dumb, but for some reason my Tonex Pedal will not display anything on the screen and will not connect via USB. The unit has the orange internal lights on, so I know it has power. But other than that, no signs of life. Note that I was able to connect it once initially and it performed a firmware update. Since the update, I don't believe it has ever turned on again.

Thoughts? Help?

[Peter_IK]

Sorry to hear you are having issues. Please reach out to IK Support if you have not already done so and they will walk you through some troubleshooting and take care of your issue. Thank you.

[barnpot]

did you manage to fix this?
I have same problem.
david

[Jake_Smith]

Hello IK Media
I purchased one of your TONEX pedals and I really love it. Unfortunately it
BLACKED OUT after an update. It was a firmware update on nov 15 2024.
There were no black outs or power surges at my studio. After the update it simply did not
display anything. My DAW recognized that the unit was being plugged in but there is no display.
I've enclosed a copy of the bank transaction of my purchase and a photo of the ToneX.
I've had the unit since July 2024. I think that it's still under warranty.

Support Ticket Opened [#2214036]

[Suraag25]

Hey I’m facing the same issue after last firmware update. Was the problem fixed? Waiting for IK to get back to my email

[JZWRKR]

Hi there,

I am an active registered TONEX ONE user . ( i can provide my registration serial if needed)

Recently , i borrowed a TONEX PEDAL from someone, a reseller, to try and hooked it up yo my MAC . It first asked for a firmware update and starting to proceed . Soon it said UPDATE FAILURE . Right after that TONEX PEDAL did not display anything on the screen and will not connect via USB. The unit has the orange internal lights on, so I know it has power. But other than that, no signs of life.
A friend of mine said that i cannot perform an update, nor use the TONEX PEDAL that is registered by somebody else .
He briefed me on how the system works and if i get a second hand TONEX PEDAL , i can only use it as a stand alone unit, just like a physical pedal . I can not use the Tonex ecosystem , thus can neither update the pedal nor use the Tonex sotware or editor to shape the sounds etc.

As i will be returning THE TONEX PEDAL to the reseller for the above mentioned reasons, i kindly ask anyone or an IK SUPPORT rep who sees this message to guide me on how to somehow reset the pedal and get rid of that blackout mode so the pedal can operate normally as stand alone .

[Peter_IK]

Hi there,

I am an active registered TONEX ONE user . ( i can provide my registration serial if needed)

Recently , i borrowed a TONEX PEDAL from someone, a reseller, to try and hooked it up yo my MAC . It first asked for a firmware update and starting to proceed . Soon it said UPDATE FAILURE . Right after that TONEX PEDAL did not display anything on the screen and will not connect via USB. The unit has the orange internal lights on, so I know it has power. But other than that, no signs of life.
A friend of mine said that i cannot perform an update, nor use the TONEX PEDAL that is registered by somebody else .
He briefed me on how the system works and if i get a second hand TONEX PEDAL , i can only use it as a stand alone unit, just like a physical pedal . I can not use the Tonex ecosystem , thus can neither update the pedal nor use the Tonex sotware or editor to shape the sounds etc.

As i will be returning THE TONEX PEDAL to the reseller for the above mentioned reasons, i kindly ask anyone or an IK SUPPORT rep who sees this message to guide me on how to somehow reset the pedal and get rid of that blackout mode so the pedal can operate normally as stand alone .

If you follow the reset instructions in the manual (found in IK Product Manager/IK User Area and on the IK web site) and that doesn't work, IK Support can be reached via https://www.ikmultimedia.com/contact-support/hw as this forum is monitored by the IK Support team. That will open a ticket and they will assist you directly.