Tonex One software is not working

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Tonex One software is not working

Postby kim970903 » Sun Jun 02, 2024 1:56 am

Hello. I recently purchased ToneX one.
I've already registered my account with the product manager and registered the device serial number. In the ToneX One software, it shows that my Mac is connected properly and that my account is accessed, but there are still several issues.

1.It seems like the cabinet simulator isn't working. The situation remains the same even when I connect it directly to the audio interface without using a Mac.

2.The Mac software for Tonex one is not functioning properly. It shows as connected, but even when i change presets, the sound remains the same. When i press the pedal switch on Tonex one, i can see the presets changing in the Librarian, but the Cab simulator still doesn't work.

3.'Home' is not functioning properly. Even when I change presets in the Librarian, it remains unchanged in 'Home.' The amp modeling and EQ adjustments do not respond, and even the on/off switch is unresponsive.

The input and output level meters are not functioning either. The program still indicates that it is connected (and that the account has been accessed).

Is there anyone who might know about this issue?
Thank you in advance.
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Re: Tonex One software is not working

Postby simonpjohnson2004 » Tue Jun 18, 2024 9:26 am

Hey did you ever get a reply on this? I have the same issue using the PC software. Submitted a ticket several days ago but as yet no reply :roll:
cheers
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Re: Tonex One software is not working

Postby Peter_IK » Thu Jun 20, 2024 7:02 pm

OP and poster above: what are your ticket numbers? IK Support would help with these types of technical issues directly.
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Re: Tonex One software is not working

Postby simonpjohnson2004 » Fri Jun 21, 2024 1:34 am

My ticket number is #9882713 A direct reply to my open ticket would be greatly appreciated, thanks.
Cheers and regards
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Re: Tonex One software is not working

Postby RockMouse » Wed Jul 03, 2024 6:31 pm

Did the issue get resolved?
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Re: Tonex One software is not working

Postby Peter_IK » Wed Jul 03, 2024 7:41 pm

RockMouse wrote:Did the issue get resolved?

A new version of TONEX has been released since the other commenter opened their support ticket. Please update yours and if that doesn't resolve your issue reach out to IK Support for direct and official tech support via https://www.ikmultimedia.com/contact-support/sw
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Re: Tonex One software is not working

Postby pvelasquez290193 » Wed Sep 11, 2024 4:21 am

Is there any update on this? I just got a ticket on the IK Multimedia website because of the same issue.
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