Removing Modelled Hiss from Amps / Pedals in Amplitube

[keeno1979]

Above is a screenshot from our current live setup, with no guitar plugged in to the input. You can see at the bottom right of the amplitube window, there's an output signal which is just hiss.

Is it possible to remove just the hiss from the modelled amps or pedals? I have tried to contact support but have had no reply other than 'make sure you license your product'

Just to make it clear this is fully licensed and activated.

Thank you

[Peter_IK]

Please reply to support letting them know that is not the type of hiss you mean and they will continue to help you. There shouldn't be any "modeled hiss" in the gear, though the gear is modeled to replicate the behavior of the real hardware so there may be some noise at higher levels with high gain amps etc like you'd experience in a real life situation. This doesn't seem like that either, though.

[keeno1979]

Thank you @Peter_IK, much appreciated. I have replied back to them but haven't received a response in a few days.

[keeno1979]

Still no reply from IK Multimedia Support on this, any further ideas?

[Peter_IK]

What is your ticket number?

[keeno1979]

Thank you it’s 4741058

[Peter_IK]

Thank you, I've relayed that ticket number to the team.

[damianadams]

foud a lot of noise from the cabinet mics try muting them to see if this is creating noise