iRig HD X resetting

[Josenoventa]

Hi, I've recently purchased an iRig HD X and found that when connected to my iPad it randomly resets. The iPad then shows it as reconnected and asks if you want monitoring to be switched on. I also have to re start Tonex. Anyone had something similar?

[Peter_IK]

Just a guess but I'm wondering if you have a bad cable, which in that case the team should be able to replace it. But to determine that (or another cause) please open a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw if you have not already done so.

[daniele.pecora]

Same here.
Any solution to this?

[Peter_IK]

Just a guess but I'm wondering if you have a bad cable, which in that case the team should be able to replace it. But to determine that (or another cause) please open a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw if you have not already done so.

[daniele.pecora]

I'm using the original USB-C cable on an iPad Air from 2024 with an M2 CPU

[Peter_IK]

Please contact IK Support via the link in my reply and they will troubleshoot with you to find out what the problem entails. Thank you.

[daniele.pecora]

so I did.
Thank you