iRig HD X resetting

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iRig HD X resetting

Postby Josenoventa » Sat Feb 03, 2024 5:22 pm

Hi, I've recently purchased an iRig HD X and found that when connected to my iPad it randomly resets. The iPad then shows it as reconnected and asks if you want monitoring to be switched on. I also have to re start Tonex. Anyone had something similar?
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Re: iRig HD X resetting

Postby Peter_IK » Wed Feb 14, 2024 7:32 pm

Just a guess but I'm wondering if you have a bad cable, which in that case the team should be able to replace it. But to determine that (or another cause) please open a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw if you have not already done so.
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Re: iRig HD X resetting

Postby daniele.pecora » Tue Jun 04, 2024 7:45 am

Same here.
Any solution to this?
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Re: iRig HD X resetting

Postby Peter_IK » Tue Jun 04, 2024 3:21 pm

Peter_IK wrote:Just a guess but I'm wondering if you have a bad cable, which in that case the team should be able to replace it. But to determine that (or another cause) please open a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw if you have not already done so.
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Re: iRig HD X resetting

Postby daniele.pecora » Tue Jun 04, 2024 4:09 pm

I'm using the original USB-C cable on an iPad Air from 2024 with an M2 CPU
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Re: iRig HD X resetting

Postby Peter_IK » Tue Jun 04, 2024 5:11 pm

Please contact IK Support via the link in my reply and they will troubleshoot with you to find out what the problem entails. Thank you.
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Re: iRig HD X resetting

Postby daniele.pecora » Tue Jun 04, 2024 5:21 pm

so I did.
Thank you
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