ToneX Librarian stuck on "Syncing, please wait..."

[Karzka]

I've been troubleshooting issues with the pedal all day. I managed to resolve most of them, except for the one in the title.

To make it easier to test, I installed a fresh Windows 10 on my laptop, connected the ToneX Pedal via USB (included cable & tested other, known working, cables). Fresh installation of ToneX software.

Whenever I go the Librarian tab, it says: "Syncing, please wait..." indefinitely. This happened on my Mac, where I originally tried to use it. I left it running all night. I tried everything I could think of and find on Google; other cables, ports, reinstalling software, disconnecting other devices, etc. Finally I tried it on my Windows laptop, but still the same issue.

I have contacted tech support but I've had no response. I would really like to use the pedal, as it seems perfect for my needs, but at this point I'm just thinking about returning it.

Does anyone have any clue what might be going wrong here?

[elsoncorreiajr@gmail.com]

Maybe this can help.
Install the TONEX Pedal ASIO Driver 5.5.0 (Windows)

[Dave030]

I have exactly the same problem on my Mac M1. Is there a fix for this?

Thank you!

[Tomaz_gruber]

Hello,

does anybody know the solution for this problem?

[Peter_IK]

IK Support can assist anybody having technical issues via https://www.ikmultimedia.com/contact-support/

[todxsatan]

In Librarian tab in this blurred window where "Syncing, please wait..." is loading you can see your pedal in background

Tonex - Connected
Firmware v 1.2.3

Click on dropdown icon right next to it and click Recovery. Follow the steps. I was able to fix this issue. Hope it will help anyone.