Product Manager 1.0.9 Outdated bug ??

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

Product Manager 1.0.9 Outdated bug ??

Postby ShackChan24 » Sun Oct 29, 2023 1:26 am

Anyone else keep getting Product Manager 1.0.9 is outdated error messages, requiring you to install the latest.....even though 1.0.9 is the latest version ??
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Re: Product Manager 1.0.9 Outdated bug ??

Postby cyrilferey14 » Wed Dec 06, 2023 2:50 pm

same bug in december 2023 on windows11 64bits
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Re: Product Manager 1.0.9 Outdated bug ??

Postby cyrilferey14 » Thu Dec 07, 2023 3:37 pm

Solved on windows 11

uninstall "product manager",
install "everything" freeware,
search "product manager" with everything,
deletes found files in admin mode,
reinstall "product manager"
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Re: Product Manager 1.0.9 Outdated bug ??

Postby cyrilferey14 » Thu Dec 14, 2023 12:47 pm

If the installer freezes, reboot into safe mode with network support and try again. I think you need to have twice the space on your hard drive to download and then install.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby JimGramze » Wed Nov 20, 2024 10:52 pm

Same problem with 1.1.6. I install the new installer and it says the newly installed Product Manager 1.1.6 is out of date, putting me in an endless loop of installing, getting the out of date message, and installing again.

I'm on a new MacBook Pro with M4 processor, system version 15.1.1.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby Peter_IK » Wed Nov 20, 2024 11:05 pm

JimGramze wrote:Same problem with 1.1.6. I install the new installer and it says the newly installed Product Manager 1.1.6 is out of date, putting me in an endless loop of installing, getting the out of date message, and installing again.

I'm on a new MacBook Pro with M4 processor, system version 15.1.1.

I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

Thanks!
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Re: Product Manager 1.0.9 Outdated bug ??

Postby skywalker » Wed Nov 20, 2024 11:47 pm

I am also having this problem with version 1.1.6. Uninstalling (including deleting the registry keys as instructed) works but re-installing has the same problem, even if I run the installer as administrator.

If it makes a difference, my %USERPROFILE%\Documents folder is mapped to OneDrive.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby pdpenley » Thu Nov 21, 2024 12:54 am

I'm having this exact problem today. Just bought a Tonex One pedal and was excited to use it, just to run into the inability to even register the product because i can't get into the product manager. All the reviews said the software was the weak point of this device, it's not a great start for me.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby keith_h_s » Thu Nov 21, 2024 1:25 am

I am having this exact issue as well. It keeps looping back to downloading the latest software update, but even after uninstalling it and trying different pathways, I can't even get past logging in to download the product (MODO Bass 2) that I just bought. I emailed tech support so hopefully they get back within a few days, otherwise I'm done with IK Multimedia. I used to love using Amplitube but I remember a similar issue way back when... I hope they reach out for a fix.

Running an M2 MacBook, with macOS Sequoia 15.1.1. Oh, and PLENTY OF SPACE for this plugin lol... :x
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Re: Product Manager 1.0.9 Outdated bug ??

Postby Blake1nc » Thu Nov 21, 2024 1:28 am

Having the same problem on Windows 11, Version 1.1.6.

Full uninstall and reinstall didn't solve the problem, I'm currently completely locked out of Product Manager.

I know bugs can occur, but the fact that this critical problem got shipped not to one but two different versions is not a good look, especially when you're having a major sale. I really encourage you to take more time testing before releasing new versions to the public.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby keith_h_s » Thu Nov 21, 2024 1:33 am

Yup. Blake here gets it. I'm fine with the odd bug in functionality that gets fixed as long as the software can be opened. But when you can't even DOWNLOAD the product that you've purchased? This is some next level "batteries not included" stuff right here.

Blake1nc wrote:Having the same problem on Windows 11, Version 1.1.6.

Full uninstall and reinstall didn't solve the problem, I'm currently completely locked out of Product Manager.

I know bugs can occur, but the fact that this critical problem got shipped not to one but two different versions is not a good look, especially when you're having a major sale. I really encourage you to take more time testing before releasing new versions to the public.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby ToneXSE » Thu Nov 21, 2024 2:13 am

Same here 1.1.6 is buggy...loop while installation. ToneX Pedal is soo superb...but reliabilty of IK Product Manager is by far not on par...i have to create some patches for a friends device can´t even do it.....
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Re: Product Manager 1.0.9 Outdated bug ??

Postby ToneXSE » Thu Nov 21, 2024 2:15 am

I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

@Peter doesn´t work either .....really not !
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Re: Product Manager 1.0.9 Outdated bug ??

Postby zebsbro » Thu Nov 21, 2024 2:31 am

I am having the same problem, product manager says the software is out of date and just keeps reinstalling! ugh
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Re: Product Manager 1.0.9 Outdated bug ??

Postby keith_h_s » Thu Nov 21, 2024 2:43 am

Yep, not working. No difference. I followed the uninstall and delete directions listed in the FAQ completely. Still nothing. And even from the "your software is out of date" portion, it will automatically close down if you continue to see what's on the menu. IK, this was not a fix...

zebsbro wrote:I am having the same problem, product manager says the software is out of date and just keeps reinstalling! ugh
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