classic clipper install problems

[robantony]

Hello. I picked up the classic clipper (T-Racks) and have installed it using product manager, serial number recognised and authorised but it's not showing up in T-Racks in my DAW, says 'not installed'. Can someone tell me what I'm missing?

Thanks

Rob

[DarkStar]

Try running the stand-alone Custom Shop program, log in, (right?) click on your Account Name and select "Restore my purchases".

[robantony]

Thanks. I've already got TRS Black 76 and TRS compressor installed without a problem, it's like there's a piece of software (clipper) missing, says 'plug-in could not be found' when I hit it in my DAW but it's registered in product manager.

[DarkStar]

Is the clipper plug-in file present on the disk - it should be near the other T-RackS plug-ins. When T-RackS is installed, all the T-RackS plug-ins are installed.

Can the Clipper be loaded in the TR5 Suite plug-in?

[robantony]

Yes, it's listed with all the other plug-ins in my DAW but doesn't load when I click it, says 'not installed'. In the product manager it's listed as installed and serial number is recognised along with the compressor and black 76.

[DarkStar]

Can the Clipper be loaded in the TR5 Suite plug-in?

And can it be loaded in the stand-alone TR5 program?

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Other users may chip in with suggestions.

Meanwhile, as this is not a company Support forum, the best thing to do is contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.

[robantony]

Ok, I'll contact them. I don't have standalone installed.

Thanks for your help.

Rob