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by pascat25 » Thu Nov 24, 2022 12:12 pm
hello to all, I wanted to delete my old liscense, but the pc I no longer have them, how to recover this old liscense?
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pascat25
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by pascat25 » Thu Nov 24, 2022 4:14 pm
????? nobody it is
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pascat25
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by MaxTwang » Fri Nov 25, 2022 8:53 pm
AFAIK you would need to use the IK installer to uninstall from your old PC. As you don't have access to the PC you should contact IK Support.
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by pascat25 » Fri Nov 25, 2022 9:27 pm
ok ok thank you, you send email ?
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pascat25
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by MaxTwang » Sat Nov 26, 2022 8:21 pm
On IK's home page go to the Support tab, then Contact Support then Software. You'll be prompted to Search FAQ - just pick 'Product Manager' or 'Software & Plugins' and on the next page you'll see a button at the bottom of the page to 'Contact Support' - this is where you can send a message to customer/technical support.
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by pascat25 » Thu Dec 01, 2022 4:15 pm
so I contacted ik multimedia, they told me who can't give me back my license which is on my old pc that I no longer have access to, what should I do?
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pascat25
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by DarkStar » Thu Dec 01, 2022 5:20 pm
You have up to 10 Authorizations so you should be OK.
What happened to your old PC?
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by pascat25 » Thu Dec 01, 2022 6:48 pm
my computer burned down
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pascat25
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by DarkStar » Fri Dec 02, 2022 5:18 pm
... When you run the IK Product Manager, what does it say about your Authorizations for AT5?
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by pascat25 » Fri Dec 02, 2022 5:30 pm
that I have 8 permissions
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by DarkStar » Fri Dec 02, 2022 5:51 pm
So, all is OK.
If you ever do run out of all 10, then you can contact Support and explain the circumstances. If all things are reasonable, then Support may well assign another 10.
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by pascat25 » Fri Dec 02, 2022 5:56 pm
yes, but I am missing 1 license, I would like to recover
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by DarkStar » Fri Dec 02, 2022 5:58 pm
???
Then contact Support via the IKM web site. This is not an official support forum and Moderators and Administrators here have no access to users' accounts.
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by pascat25 » Mon Dec 12, 2022 10:32 am
Hello, can they give me the license that was on my pc that crashed?
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by Steve-xyz » Thu Dec 15, 2022 5:11 pm
pascat25 wrote:Hello, can they give me the license that was on my pc that crashed?
Pardon me for jumping in here, but that is a question only IK Support can answer.
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