5 max problem with gear [Resolved]

AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC

5 max problem with gear [Resolved]

Postby Shadow05 » Fri May 20, 2022 9:27 pm

I purchased the 5 max, installed and opened the app and there is almost nothing included. No presets, no mesa or pedal stuff basically like a trial version. In the Max package i paid for that's all promised from what it says on the site and youtube video's reviews i've watched of it they have all amps ect so how do i fix this problem? i registered the Max but something seems wrong. How do i fix this?

Image

What it looks like


Image

how it should look i hope
Shadow05
 
Posts: 3
Joined: Fri May 20, 2022 8:13 pm

Re: 5 max problem with gear

Postby BassGuy99 » Fri May 20, 2022 9:40 pm

Click on the 3 horizontal lines in the upper right corner, then select the Account tab. It should indicate that you are online. If you are, click "Restore Purchases" and you should be good to go. If that doesn't work, sign in to Custom Shop and click on your username. There should be an option there to restore purchases as well. Hope that helps!
BassGuy99
 
Posts: 24
Joined: Tue Jun 16, 2020 6:05 am

Re: 5 max problem with gear

Postby Shadow05 » Fri May 20, 2022 9:43 pm

I did that on both and nothing seemed to happen other than custom shop showing me green ticks but its still locked on Amplitube.

I've re installed both Amplitube and the custom shop and re-Unauthorized it, restarted my mac and still everything is locked.
Shadow05
 
Posts: 3
Joined: Fri May 20, 2022 8:13 pm

Re: 5 max problem with gear

Postby garfy » Fri May 20, 2022 10:43 pm

You’ve got the filter set to show gear you don’t own.

The button under the 3 horizontal lines that BassGuy99 mentioned, shows a guitar combo with a cross. Cycle that until you see a combo with a tick and you should see all the gear you own and associated presets.

Hope that helps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: 5 max problem with gear

Postby Shadow05 » Fri May 20, 2022 10:59 pm

That worked and now i feel stupid. Thanks a lot.
Shadow05
 
Posts: 3
Joined: Fri May 20, 2022 8:13 pm

Re: 5 max problem with gear

Postby garfy » Sat May 21, 2022 10:34 am

No problems Shadow05, glad it was something easy.

As this thread has been resolved for the user it will be marked as such and locked to keep the forum tidy. 

If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic. Remember that similar symptoms do not mean the same problem or solution.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


Return to AmpliTube Guitar Amp & FX modeling