Can't register AXE I/O, s/nbr refused

[Mikeh1999]

Bought the AXE I/O + Amplitube 5 MAX package directly from the IK website, have IK Product Manager installed and can see the Amplitube 5 license registered. But, no reg for AXE I/O. When I enter the serial number from the slip in the box the Product Manager refuses it. So, can't get to AXE driver downloads, and device not registered in my account. No response from message to support or Twitter post to IKMultimedia (so far). Any help appreciated.

[DarkStar]

Hello and welcome to the forum

Please contact Sales/Account Support, via here. You will be able to search the FAQs first, but if they do not resolve your issue, there is a red buttonred button link to the Support form. Sales Support can look at your Account and see what's going on.

Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time. Administrators and Moderators here cannot access your Account.

[Mikeh1999]

Thanks. The FAQs were not useful, they didn't even mention my issue. I have submitted a support request and got a boilerplate response that either ignored what I said or indicates the company can't track their own sales. Hopefully my response to that gets read by a human.

In any case, I'm in touch with support, hoping for a resolution soon.

Thanks for replying.

[DarkStar]

The first reply back is an auto-acknowledgement, so it is bound to be generic. But you now have a Ticket number and can Reply at any time quoting that number.

[Mikeh1999]

I was sent a serial number today so hopefully I'm good to go. Put this in the past and move forward.

Now let's make some sounds... !