MixBox CS 1.3 update

[chelemendry]

I also have the same issue and now all my mix settings in Cubasis are gone.
Please fix this problem.


Chelemendry

[Peter_IK]

I took a chance and ended up paying for the update. I wanted to see if I got the “already purchased” message you usually get and I didn’t. I requested and received a refund within 24 hours. I have the full boat again and will not touch anything until this is sorted.

I posted above that this is not the way to go, please folks do not do this. Thanks.

[anickt55]

I took a chance and ended up paying for the update. I wanted to see if I got the “already purchased” message you usually get and I didn’t. I requested and received a refund within 24 hours. I have the full boat again and will not touch anything until this is sorted.

I posted above that this is not the way to go, please folks do not do this. Thanks.

Hi Peter - I did this before you posted.

Right now I have the full app including my own presets. What do you suggest I do? Thanks!

[Peter_IK]

I took a chance and ended up paying for the update. I wanted to see if I got the “already purchased” message you usually get and I didn’t. I requested and received a refund within 24 hours. I have the full boat again and will not touch anything until this is sorted.

I posted above that this is not the way to go, please folks do not do this. Thanks.

Hi Peter - I did this before you posted.

Right now I have the full app including my own presets. What do you suggest I do? Thanks!

The same suggestions/statements (from Mon Dec 06, 2021 2:49 pm EST) still stand for all:

* Previous users will NOT pay for the in-app purchase.
* If you've paid the app, do not buy the in-app purchase as you already own it.
* We're sorting this issue out working with Apple right now.

As well as contacting support if you depend on the app in the mean time, as suggested by myself and others.

[sonorafilms]

Customer support gave me a code that unlocked the full version but now it doesn't load inside Cubasis or Zenbeats

[Peter_IK]

Customer support gave me a code that unlocked the full version but now it doesn't load inside Cubasis or Zenbeats

Please reply to support with that information and they will continue to assist you.

Edit - though I'll also keep my ear to the ground and if I notice/hear anything similar and what might fix it I'll let you know.

[Lenp9000]

How long is this going to take, I use this regularly.

[sonorafilms]

I also have the same issue and now all my mix settings in Cubasis are gone.
Please fix this problem.


Chelemendry

I get a "missing plugin" message"
I can load new instances but I guess since we now have Mixbox Cs instead of just Mixbox the DAW is unable to find it.
I hope they fix it soon, I really need to access my projects.

[RoughMix]

I can’t believe this bug still hasn’t been squashed on the 3d day…

[jcdream1900]

PLZ Fix the problem Quickly !

[Audiobear1]

This is so frustrating. I did open a support ticket, but only received automatic reply so far.

[m.j.jura]

+1
this is riddiculous, and i its like have to buy full version again!

[Peter_IK]

+1
this is riddiculous, and i its like have to buy full version again!

You do not have to buy the full version again.

And I assure everybody if this could have been squashed by now it would have, but it most certainly will and I thank you for your patience.

[Peter_IK]

IK Support has made some progress but it will still require contacting them. From the team:

We’re currently working on a solution here that may require an app update. However, if you’re affected by this issue, please contact support and they will be able to resolve this for you. You will not lose your purchase nor your presets. Fortunately this resolution will restore everything back to normal for you.

[opracilop]

I submitted a ticket to Support and they were able to help...so I am back up and running with my Full Suite of Presets in MixBox.

Many thanks!