mohragk wrote:Huddy_IK wrote:mohragk wrote:I'm having the same issue and updating the firmware does not help.
Is there another patch or debug routine one can follow? Like a debugger than can detect flaws in the monitor? Seems reasonable to create such a tool for a 400 dollar speaker.
Please contact the Support team here for assistance as well. The team can help to diagnose the issue and provide a resolution.
https://www.ikmultimedia.com/contact-support/
Why not, you know, post a solution so others who have this issue can solve it? It's very inefficient to go through some support process if multiple people have the same issue.
Thanks for your suggestion.
Many cases can be different even with similar surface levels reporting of an issue, which is why its best to communicate with support one-on-one to narrow down any factors and get the proper assistance needed.
I did provide the suggestion of updating the firmware which may help in cases like this. If not, the next best step is to let support assist and setup an exchange if need be.