AmpliTube 5 Gear Missing

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AmpliTube 5 Gear Missing

Postby Halmbass » Tue Jun 08, 2021 11:07 pm

Hi all,

I recently ordered some amps and cabs :

HiAmp
4x12 HiAmp
'64 Vibroverb Custom

I have registered all of them successfully in Product Manager and test Hiamp once. I have restarted my computer an I'm now unable to see these gears in Amplitube 5......not a trace even locked....
I tried un-authorizing and re-authorizing in the Product manager but nothing...install amplitube again...nothing

Could you please help ?

MAny thanks,

Halmbass
Halmbass
 
Posts: 3
Joined: Sun Jun 06, 2021 5:54 pm

Re: AmpliTube 5 Gear Missing

Postby garfy » Wed Jun 09, 2021 9:44 am

Hello Halmbass and welcome to the forums.

If you open the Custom Shop app, log into your account and then click on your username and chose Restore My Purchases. That usually does the trick.

Let us know how you get on.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: AmpliTube 5 Gear Missing

Postby Halmbass » Wed Jun 09, 2021 1:45 pm

Hello Garfy,

Thanks for welcom and your quick answer :)

Image
Image
Image

As you can see, purchase seems to be properly restored and Hiamp is mine :mrgreen:
But nothing in Amplitube when I try to find it in each and every collection. It's pretty, I had no problem with Amplitube 4 :(

Many thanks in advance,

Halmbass
Halmbass
 
Posts: 3
Joined: Sun Jun 06, 2021 5:54 pm

Re: AmpliTube 5 Gear Missing

Postby garfy » Wed Jun 09, 2021 3:16 pm

Your images are pretty small, but the third one looks like you are have filtered out gear you own, so it is only showing gear you don't own.

Next to the Search Gear box (top right) there is an icon that looks like a guitar combo with a cross by it. Cycle that until it has just a tick next to it and that will be filtering only gear you own and your purchases should be visible.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: AmpliTube 5 Gear Missing

Postby Halmbass » Wed Jun 09, 2021 5:06 pm

You're right !! 8-) filtering issue...I'm so dumb :oops:

Many thanks for your help,

let's play David Gilmour ...

Halmbass
Halmbass
 
Posts: 3
Joined: Sun Jun 06, 2021 5:54 pm

Re: AmpliTube 5 Gear Missing

Postby garfy » Wed Jun 09, 2021 6:14 pm

It's always the easiest things we overlook :D


As this thread has been resolved for the user it will be marked as such and locked to keep the forum tidy.

• If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
• If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic. Remember that similar symptoms do not mean the same problem or solution.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


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