STOMP I/O no LEDS at all out of the blue

AXE I/O, AXE I/O Solo, iRig Stomp I/O, Guitar and Bass Audio Interfaces/Controllers, iRig Keys I/O and the iRig Keys family of MIDI controllers

STOMP I/O no LEDS at all out of the blue

Postby theodore1 » Sun May 16, 2021 8:59 pm

Amplitube for Windows detects the unit, I can switch presets etc

but all leds are off...

I upgraded firmware succesfully and also tried power up while holding stomp 1 and no success..

Anyone else had a similar issue?
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Re: STOMP I/O no LEDS at all out of the blue

Postby theodore1 » Sun May 16, 2021 9:04 pm

needless to say the unit is barely one month new!
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Re: STOMP I/O no LEDS at all out of the blue

Postby theodore1 » Sun May 16, 2021 9:33 pm

All right my unit is possesed like it's owner...It came back to life on it's own!!

Just let it off power for like 10 minutes and it came back to life
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Re: STOMP I/O no LEDS at all out of the blue

Postby DarkStar » Mon May 17, 2021 12:24 pm

Could it be over-heating and dislodging a wire or connector?

I would consider returning it or a Warranty claim.
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Re: STOMP I/O no LEDS at all out of the blue

Postby theodore1 » Tue May 18, 2021 5:06 pm

So I talked to the IK support,

which by the way I found it to be VERY fast, I was exchanging mails with US support team as almost if we were chatting, despite I'm located in Europe, different time zone etc..

So they said I should take my unit to the store for warranty replacement.

If only the store is as fast as they were when I wanted to buy it, and as fast as Ik's support guys were, I'ld be the happiest customer in terms of service provided, ever.

And let's hope I'll be also the happiest customer ever in terms of product satisfaction as well.
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