Thank you. so your iRig hardware is Authorised but Syntronik is not.
Is this the product that you bought?
https://www.ikmultimedia.com/products/irigkeysio/ If not, then which one is it?
Did you get a Serial Number for Syntronik in any email? Or is there one in your User Area / My Products or / Promotions? I think that they are added AFTER your hardware has been Registered. If so, then enter that using the Authorization Manager and try again.